facai Terms & Conditions — Please Read Before Playing

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and facai ("the Platform", "we", "us", "our"), governing access to and use of the facai website located at https://facai.onl and all associated services, including but not limited to casino games, sports betting, live dealer tables, crash games, and payment processing facilities.

By accessing the facai platform, completing account registration, making a deposit, or placing any wager, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately cease using the facai platform and close your account.

facai is an online entertainment platform designed to serve players in Bangladesh and the wider South Asian region. The platform accepts transactions in Bangladeshi Taka (BDT) and Indian Rupees (INR). All platform communications and support services are conducted in English.

2 Eligibility

Use of the facai platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and at all subsequent times during which their account remains active:

• You must be at least 21 years of age. facai enforces a strict minimum age requirement and will not knowingly permit any person under 21 to register or maintain an active account.
• You must be a natural person. Corporate entities, trusts, and associations are not eligible to hold player accounts on facai.
• You must not be a current employee, contractor, director, or agent of facai, or an immediate family member of any such person, unless express written permission has been granted by the platform's management.
• You must not be accessing the platform from a jurisdiction in which online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether your use of facai is lawful in your jurisdiction before registering.
• You must not be subject to any self-exclusion agreement, whether with facai directly or through any responsible gambling programme, at the time of registration or at any time during which your account is active.

facai reserves the right to request documentary proof of identity and age at any point. Acceptable documents include a valid national identity card (NID), passport, or driver's licence issued by a recognised authority. Failure to provide satisfactory verification within the timeframe specified by facai may result in temporary suspension or permanent closure of your account and forfeiture of any pending withdrawal requests.

3 Account Registration

3.1 Single Account Policy

Each player is permitted to hold one account only on the facai platform. Opening multiple accounts, whether using the same or different personal details, is strictly prohibited. Where facai identifies duplicate accounts, all such accounts will be closed and any balances, including deposits and winnings, may be forfeited at facai's sole discretion.

3.2 Accuracy of Information

You must provide accurate, complete, and current personal information at the time of registration, including your full legal name, date of birth, residential address, and contact details. The name on your facai account must match the name on your verified payment methods (for example, your bKash or Nagad mobile financial service account).

Any material change to your personal circumstances — including change of address or contact information — must be notified to facai support promptly. Providing false or misleading information during registration constitutes a material breach of these Terms and will result in immediate account closure.

3.3 Account Security and Credentials

You are responsible for keeping your username and password secure and confidential at all times. You must not share your login credentials with any third party for any reason. facai will never request your password by email, live chat, WhatsApp, or any other channel. Any session conducted under your account credentials is deemed to have been conducted by you personally, and you accept full responsibility for all activity and associated financial transactions unless you have previously notified facai of unauthorised access.

If you believe your account has been accessed without your authorisation, you must contact facai support immediately via live chat or email at [email protected] so that your account can be secured without delay.

3.4 Account Closure

You may request closure of your facai account at any time by contacting the support team. Voluntary account closures are processed within 24 hours. Any pending withdrawals at the time of closure will continue to be processed to the original payment method. Where an account is closed for responsible gaming reasons, re-registration may be subject to a mandatory cooling-off period.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

facai currently accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, City Bank, and BRAC Bank. Additional methods may be added or removed from time to time. The most current list of accepted payment methods is displayed in the cashier section of your account.

4.2 Minimum and Maximum Transaction Limits

The minimum deposit amount is ৳200 per transaction. Minimum and maximum withdrawal amounts are displayed within the cashier at the time of processing and may vary by payment method. facai reserves the right to adjust transaction limits at any time with reasonable notice.

4.3 Own-Account Requirement

All deposits must be made from a payment account — including bKash, Nagad, or bank accounts — that is registered in your own name and matches your verified facai account details. Deposits from third-party accounts are strictly prohibited and will result in immediate suspension of your account pending investigation. Any winnings generated from third-party deposits may be forfeited.

4.4 Withdrawal Processing

Withdrawal requests are processed within one (1) to three (3) business days, subject to successful identity verification. Withdrawals via bKash and Nagad typically complete within 15 to 30 minutes once approved. facai reserves the right to conduct enhanced due diligence checks before processing any withdrawal that it deems unusual or that may be connected to suspicious activity.

4.5 Dormant Accounts

An account is considered dormant if it has had no login activity for a continuous period of twelve (12) months. facai reserves the right to charge a monthly administration fee of ৳100 on dormant account balances after this period. Players will be notified by email prior to any such deduction. Accounts with a zero balance after the dormancy period may be closed at facai's discretion.

5 Bonuses & Promotions

5.1 General Bonus Conditions

All bonuses, free bets, cashback offers, reload promotions, and tournament prize credits offered by facai are subject to wagering requirements and specific eligibility conditions. Each promotion will have its own dedicated terms page detailing applicable wagering multipliers, minimum odds requirements, contributing game categories, and expiry periods. Players should read the specific terms of any promotion before opting in.

5.2 Wagering Requirements

Unless otherwise stated in the specific promotion's terms, bonus funds must be wagered a minimum number of times before they or any winnings derived from them can be withdrawn as cash. Wagering requirements vary by promotion and are stated clearly in each offer's individual terms. Certain game categories — such as live dealer games, table games, and crash games — may contribute at a reduced rate towards wagering requirements.

5.3 Bonus Abuse

facai employs active monitoring for bonus abuse, including but not limited to: opening multiple accounts to claim the same offer, systematic exploitation of low-risk betting strategies designed to circumvent wagering requirements, collusion between players, and use of automated or third-party software. Where bonus abuse is identified, facai reserves the right to cancel any associated bonus, void any winnings generated, and close the account in question.

5.4 Modification and Withdrawal of Offers

facai reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice, provided that this does not prejudice the rights of players who have already successfully opted into and partially completed the requirements of a given promotion.

6 Betting Rules

6.1 General Betting Conditions

All bets placed on facai — whether on casino games, live dealer tables, slots, crash games, or sports betting markets including cricket — are binding once confirmed. It is the player's responsibility to ensure the accuracy of all selections before confirming a wager. facai will not accept requests to cancel a bet after it has been placed and confirmed, except where system errors are identified.

6.2 Cricket and Sports Betting

Sports betting markets on facai, including all cricket markets covering BPL, IPL, T20 World Cup, and international fixtures featuring the Bangladesh Tigers, are governed by the specific rules applicable to each sport and market type. In-play bets are accepted up to the point at which the relevant market is suspended. facai reserves the right to void any bet placed after the relevant event or market has closed.

6.3 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all games and betting markets on facai. These limits are displayed within the game interface or betting slip prior to placement. facai reserves the right to impose individual stake limits on specific player accounts where unusual betting patterns are identified.

6.4 System Malfunctions

In the event of a technical error, system malfunction, or game software fault that results in an erroneous payout or an incorrect game result, facai reserves the right to void the affected round or bet and return the original stake to the player's account. Any winnings generated as a direct result of a malfunction are not considered valid and will not be paid out.

7 Prohibited Conduct

The following activities are strictly prohibited on the facai platform and will result in immediate account suspension or permanent closure, forfeiture of balances, and may be reported to relevant authorities where applicable:

• Registering or attempting to register more than one account on the platform.
• Providing false, inaccurate, or misleading personal information at any stage of registration or verification.
• Using the platform if you are under 21 years of age.
• Using software, bots, scripts, automated systems, or any form of artificial intelligence to gain an unfair advantage over other players or to systematically exploit game mechanics.
• Engaging in any form of money laundering, fraud, or financial crime using the facai platform or its payment processing facilities.
• Colluding with other players, employees, or third parties to manipulate game outcomes or betting markets.
• Exploiting software bugs, glitches, or errors rather than reporting them to facai support immediately upon discovery.
• Engaging in abusive, threatening, discriminatory, or otherwise inappropriate behaviour towards facai staff or other users via any support or communication channel.
• Attempting to access the accounts of other players or the facai administrative systems without authorisation.
• Making deposits using payment methods that are not registered in your own name or using funds obtained through unlawful means.

8 Responsible Gaming

facai is committed to promoting responsible gambling among all players. The platform provides a range of tools to help players manage their gambling activity, all of which are accessible directly from the account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your facai account.
• Loss Limits: Set a maximum amount you are willing to lose within a defined period before your betting access is temporarily restricted.
• Session Time Limits: Receive automatic notifications when you have been playing continuously for a specified duration.
• Cooling-Off Period: Take a short break from gambling by activating a cooling-off period of between 24 hours and 6 weeks. During this period, your account remains accessible for withdrawal purposes only.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the facai platform. Self-exclusion is irreversible for the duration of the chosen period and cannot be lifted early.

facai strictly enforces a 21+ age policy across all services. If you believe gambling is negatively affecting your life, your relationships, or your finances, we strongly encourage you to contact the facai support team for guidance on the tools available, or to reach out to a professional support organisation.

For detailed guidance on responsible gambling policies, tools, and external support resources, please visit our dedicated Responsible Gaming page.

9 Intellectual Property

All content on the facai platform — including but not limited to the facai brand name and logo, website design, layout, graphics, software code, game interfaces, promotional materials, written content, and data compilations — is the exclusive property of facai or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the facai platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from facai without prior written consent.
• Reverse engineer, decompile, or otherwise attempt to extract the source code of any facai software or game.
• Use the facai brand name or logo in any context — including social media, third-party websites, or promotional materials — without written authorisation.
• Create derivative works based on facai content or use facai materials for any commercial purpose.

All game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of the respective studio and is governed by the studio's own licensing agreements with facai.

10 Limitation of Liability

To the fullest extent permitted by applicable law, facai and its directors, officers, employees, contractors, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the facai platform, including but not limited to:

• Loss of funds resulting from wagering decisions made by the player.
• Temporary or permanent unavailability of the platform due to scheduled or unscheduled maintenance, technical faults, or force majeure events.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers including bKash, Nagad, Rocket, or Upay.
• Losses resulting from unauthorised access to your account where you have failed to take reasonable steps to secure your login credentials.
• Decisions made based on information, game statistics, or betting odds displayed on the platform that subsequently prove inaccurate due to data feed errors.

Nothing in these Terms shall be construed to exclude or limit any liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, or death and personal injury caused by negligence.

11 Privacy and Data

facai collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions. By registering on facai, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key aspects of facai's data practices include:

• Personal data collected during registration is used solely for account management, identity verification, payment processing, fraud prevention, and regulatory compliance purposes.
• facai applies industry-standard 256-bit SSL encryption to all data transmitted between your device and the facai servers.
• facai does not sell or rent your personal data to third parties for marketing purposes without your explicit consent.
• Transaction records and account activity logs are retained for the period required by applicable law and facai's internal compliance obligations.

For full details on how facai handles your personal information, please review the Privacy Policy.

12 Amendments to These Terms

facai reserves the right to amend, update, or replace these Terms and Conditions at any time. Where a change is material — for example, a change that affects player rights regarding withdrawals, account security, or responsible gaming tools — facai will provide at least seven (7) days' advance notice by email or by displaying a prominent notice on the platform prior to the change taking effect.

For minor or non-material amendments — such as clarification of existing provisions, correction of typographical errors, or updates to contact information — changes may take effect immediately upon publication. The "Last Updated" date displayed at the top of this page will reflect the date of the most recent revision.

Your continued use of the facai platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any revised Terms, you must cease using the platform and contact support to initiate account closure before the effective date.

13 Governing Law and Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws applicable to online entertainment platforms operating in the jurisdiction in which facai is registered.

In the event of a dispute between you and facai, you are encouraged to contact the facai support team in the first instance. The majority of disputes are resolved at the first point of contact. Where a dispute cannot be resolved informally, facai operates a formal complaints procedure:

1. Submit a written complaint to [email protected] with the subject line "Formal Complaint" and your account username.
2. facai will acknowledge your complaint within 48 hours of receipt.
3. facai's compliance team will investigate and provide a written response within 14 business days.
4. If you are not satisfied with facai's response, you may request that the matter be referred to an independent dispute resolution body.

Nothing in this section shall be construed as preventing either party from seeking urgent injunctive relief or other emergency remedies from a court of competent jurisdiction where necessary to protect their legitimate interests.

14 Contact Information

If you have any questions about these Terms and Conditions, wish to exercise any rights under the Privacy Policy, or need to report a suspected breach of account security, please contact the facai support team through any of the following channels:

• Email: support@facai.onl — responses within 24 hours
• Live Chat: Available 24/7 directly through the facai platform
• WhatsApp: Available 08:00–24:00 Bangladesh Standard Time (UTC+6)

When contacting support regarding a specific account issue or dispute, please have your registered username and the email address associated with your account available to facilitate prompt resolution.