Responsible Gaming
at facai —
Your Safety Comes First
facai is committed to providing a safe, fair, and responsible gaming environment for every player in Bangladesh. Our comprehensive suite of player-protection tools, strict 21+ age policy, and trained support team are here to ensure that your experience on the platform remains enjoyable, in control, and within healthy limits.
Gaming Should Always Be Fun
At facai, we believe that online casino gaming and sports betting — whether you are following the Bangladesh Tigers in a BPL match or spinning a Pragmatic Play slot — should be a source of entertainment, not stress or financial hardship. Responsible gaming is not an afterthought at facai; it is a foundational part of how the platform is designed and operated.
We understand that for the vast majority of players across Dhaka, Chittagong, Sylhet, and beyond, gambling is a recreational activity enjoyed responsibly. However, we also recognise that for a small number of individuals, gambling can develop into a problem that affects their finances, relationships, and overall wellbeing. This page is designed to give every facai player — regardless of their experience level — the knowledge, tools, and support needed to keep gaming enjoyable and within healthy boundaries.
facai's responsible gaming programme covers five core areas: age verification, deposit and loss limits, session and time-out controls, self-exclusion, and ongoing player monitoring. Each of these is described in detail in the sections below.
Self-Exclusion
Permanently or temporarily block access to your facai account to break the cycle of compulsive gambling.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT to keep your gaming spend within a budget you are comfortable with.
Session Limits
Define a maximum playing time per session. When your limit is reached, facai will alert you and can automatically end your session.
Time-Out Feature
Take a short break from the platform — from 24 hours up to 6 weeks — without permanently closing your account.
Everything You Need to Stay in Control
facai provides a comprehensive, always-available set of responsible gaming tools. All tools are free, instant to activate, and require no justification.
Strict 21+ Age Policy
facai enforces a mandatory minimum age of 21 years for all registered players. Every account undergoes KYC identity verification before withdrawals are processed. Accounts that cannot be verified as belonging to an adult aged 21 or above are suspended immediately. We strongly encourage parents and guardians in Bangladesh to use parental control software on shared devices to prevent minors from accessing online gambling platforms.
Deposit & Loss Limits
Set a personal deposit limit in BDT on a daily, weekly, or monthly basis directly from your account dashboard. Once a limit is active, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the increase is applied — giving you time to reconsider. Requests to decrease a limit take effect instantly. You can also set a maximum loss limit to cap how much you are willing to lose within a defined period.
Session Time Limits
Losing track of time is one of the most common risk factors associated with problem gambling. facai's session time limit tool allows you to define a maximum play duration per session — from 30 minutes to 8 hours. When your session limit expires, a notification is displayed and you are automatically logged out. Session limits are set in your account security settings and can be adjusted at any time, subject to the same cooling-off rules as deposit limits.
Time-Out / Cooling-Off
If you feel you need a short break from gaming, facai's time-out feature allows you to suspend access to your account for a defined period: 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During a time-out, you cannot log in, deposit, or place wagers. Your account balance is preserved and will be accessible once the time-out period ends. Time-outs cannot be reversed once activated — this is intentional and is designed to give the tool genuine protective value.
Self-Exclusion
Self-exclusion is facai's most powerful responsible gaming tool. It allows you to permanently or indefinitely close your access to the facai platform. Self-exclusion can be requested for a minimum period of 6 months, with options extending to 1 year, 3 years, 5 years, or permanently. During self-exclusion, facai will suppress all marketing communications to your registered contact details. Requests to reverse a self-exclusion before the agreed end date are subject to a 30-day review period with mandatory support consultation.
Player Activity Monitoring
facai's platform continuously monitors account activity for behavioural indicators associated with problem gambling — including unusually long sessions, rapid escalation of deposit amounts, frequent late-night play, and repeated attempts to reverse cooling-off periods. Where such patterns are identified, facai's responsible gaming team may proactively reach out to the player with a wellbeing check and information about available support tools. This monitoring is carried out with the player's best interests as the sole objective.
How to Activate Your Protection Tools
All responsible gaming tools on facai are available directly within your account dashboard. No phone call or waiting period is needed to activate a limit or time-out — most tools take effect within seconds of being set.
Log In to Your facai Account
Access the facai platform via facai.onl and sign in with your registered username and password. Ensure you are on a private, secure connection, especially when accessing from a mobile device.
Navigate to Account Settings
Click your username or profile icon in the top-right corner of the platform. From the dropdown, select "Account Settings" to open your personal account management panel.
Select "Responsible Gaming"
Within Account Settings, locate the "Responsible Gaming" tab. This tab provides access to all available player protection tools: deposit limits, loss limits, session limits, time-out, and self-exclusion.
Choose and Configure Your Tool
Select the tool you wish to activate. Enter your preferred limit value or time-out duration. Review the confirmation summary carefully — note that some changes (particularly limit reductions and time-outs) take effect immediately and cannot be reversed.
Confirm and Save
Click the confirmation button to apply your chosen protection setting. You will receive an email confirmation to your registered address. If you do not receive a confirmation email within 10 minutes, contact the facai support team immediately to verify the setting has been applied.
Contact Support If You Need Help
If you are having difficulty activating a responsible gaming tool, or if you need an immediate account suspension and cannot access your account settings, contact facai's 24/7 live support team. A responsible gaming request submitted via live chat or email will be actioned within one hour.
Tool Summary Table
| Tool | Takes Effect | Reversible? |
|---|---|---|
| Deposit Limit (Decrease) | ⚡ Immediately | Yes — after 7-day review |
| Deposit Limit (Increase) | After 7-day cooling-off | ✔ Yes |
| Loss Limit | ⚡ Immediately | Yes — after 7-day review |
| Session Time Limit | ⚡ Immediately | ✔ Yes |
| Time-Out (24h–6 weeks) | ⚡ Immediately | No — cannot be reversed |
| Self-Exclusion (6m–5 years) | ⚡ Immediately | Only after period ends + 30-day review |
| Permanent Self-Exclusion | ⚡ Immediately | No — irreversible |
Quick Self-Assessment
Answer the following questions honestly. If you find yourself saying "yes" to three or more, it may be time to use one of facai's responsible gaming tools or seek professional support.
Do you find yourself gambling with money that was originally intended for essential expenses like rent, food, or bills?
Do you feel restless, irritable, or anxious when you are not gambling or when you try to reduce your gambling activity?
Have you made repeated unsuccessful attempts to control, cut back, or stop gambling altogether?
Do you find yourself chasing losses — betting more to try to recover money that you have already lost?
Has gambling negatively affected your relationships, your work, your studies, or your social life in the past 12 months?
Do you feel the need to keep your gambling activity secret from family members or close friends?
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in oneself. The following signs — taken individually or together — may indicate that gambling has moved beyond recreational entertainment.
Preoccupation with Gambling
Spending a significant amount of time thinking about gambling — planning the next session, reliving past wins or losses, or researching strategies — even when not actively playing.
Escalating Bet Sizes
Needing to bet increasingly larger amounts of money in order to experience the same level of excitement or satisfaction from gambling — a pattern sometimes described as tolerance.
Using Gambling to Escape Problems
Turning to gambling as a way to cope with feelings of stress, anxiety, depression, loneliness, or helplessness. Using the platform as an escape from everyday difficulties rather than as entertainment.
Borrowing Money to Gamble
Taking loans, borrowing from friends or family, selling personal belongings, or using credit facilities specifically to fund gambling activity — particularly after a period of losses.
Neglecting Responsibilities
Allowing gambling to take priority over work obligations, family commitments, education, or personal health. Missing important appointments, deadlines, or social events because of gambling.
Lying About Gambling
Concealing the extent of gambling activity from family, friends, or employers. Underreporting how much time or money is spent gambling, or becoming defensive when the subject is raised.
Continued Play Despite Negative Consequences
Continuing to gamble even after experiencing clear negative consequences — such as financial difficulty, relationship breakdown, health problems, or employment issues — directly attributable to gambling behaviour.
Failed Attempts to Stop
Having tried and failed on multiple occasions to reduce or stop gambling. Feeling that gambling is something you are unable to control despite genuinely wanting to change your behaviour.
Tips for Responsible Play
The following guidelines represent best practice for maintaining a healthy relationship with online gaming and sports betting. facai recommends all players read and reflect on these principles, regardless of how experienced they are or how confident they feel about their current gambling habits.
Set a Budget Before You Start
Decide in advance exactly how much money you are comfortable spending on gaming in a given session, week, or month. Use facai's deposit limit tool to enforce this budget automatically so that you are never at risk of exceeding it in the heat of the moment.
Treat Losses as the Cost of Entertainment
View any money you spend gambling as the price of entertainment — not as an investment with an expected return. Games of chance are designed to be unpredictable. Never gamble with money you cannot comfortably afford to lose, and never chase losses in the hope of breaking even.
Take Regular Breaks
Long, uninterrupted gaming sessions can cloud judgement and lead to impulsive decisions. Use facai's session time limit tool to build mandatory breaks into your play. Step away from the screen, stretch, and engage in other activities before returning if you choose to.
Keep Gambling in Perspective
Maintain a balanced life in which gambling is one of several leisure activities, not the central one. Make sure you are also investing time in physical activity, social connections, hobbies, and rest. A well-rounded routine is one of the most effective protective factors against problem gambling.
Never Gamble Under the Influence
Avoid gambling when you are tired, emotionally distressed, under the influence of alcohol, or dealing with a personal crisis. Impaired judgement in any of these states makes it significantly harder to make rational decisions about risk, stakes, and when to stop.
The Golden Rules of Responsible Gaming
Protecting Minors
facai strictly prohibits access by anyone under the age of 21. In households where children or teenagers share access to devices used for online gaming, we strongly recommend installing dedicated parental control software. The following tools are widely available and suitable for use on mobile and desktop devices in Bangladesh:
Contact facai Responsible Gaming Support
Our responsible gaming support team operates around the clock and is trained to handle all player welfare concerns with empathy, confidentiality, and urgency. Reach out through any of the channels below.
24/7 Live Chat
The fastest way to reach the facai responsible gaming team. Available around the clock, every day of the year including public holidays. Response within minutes.
Email Support
Send a detailed message to the facai support team. All responsible gaming emails are treated as priority and receive a full written response within 30 calendar days.
Reach the facai support team via WhatsApp for responsible gaming assistance. Available daily from 08:00 to 24:00 Bangladesh Standard Time (UTC+6).
Emergency Suspension
If you need your facai account suspended immediately and cannot access your settings, contact support via live chat and state "Emergency Account Suspension". Action within 1 hour.
Enjoy facai — Responsibly
Our responsible gaming tools are always available, always free, and always just a few clicks away. When you are ready to enjoy the facai experience — cricket betting, slots, live casino, and more — do so with confidence, knowing that your safety and wellbeing are protected every step of the way.
21+ Only facai is an online entertainment platform. Please gamble responsibly. For adults aged 21 and above only.