facai Frequently
Asked Questions

facai requires a valid government-issued photo ID for KYC verification — your National ID card (NID) is the most commonly accepted document. Alternatively, a valid Bangladeshi passport or driving licence is accepted. You will also need to provide a selfie holding your ID, and in some cases a recent utility bill or bank statement as proof of address. KYC is required before your first withdrawal is processed and typically takes 24–48 hours to review.

You can reset your facai password by clicking the "Forgot Password" link on the login page. Enter the email address or mobile number registered to your account, and a reset link or OTP will be sent to you. Follow the instructions to create a new password. If you no longer have access to your registered email or phone, contact the facai support team via 24/7 live chat for assisted account recovery.

No — facai strictly allows only one account per person. Operating multiple accounts is a violation of facai's Terms and Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any bonus balances. If you believe a duplicate account was created in error, contact support immediately to have it resolved before it affects your standing.

To permanently close your facai account, contact the support team via 24/7 live chat or email at [email protected] and submit a formal closure request. Before closure, any remaining account balance must be withdrawn to your verified payment method. If the closure is related to a gambling concern, facai's responsible gaming team can also set up a self-exclusion, which is a faster protective alternative if you prefer to take a structured break rather than close permanently.

bKash deposits on facai are processed instantly in the vast majority of cases — funds typically appear in your gaming balance within 30 seconds to 2 minutes of completing the payment. On rare occasions during high-traffic periods, processing may take up to 10 minutes. If your deposit has not appeared after 15 minutes, keep your bKash transaction ID to hand and contact facai support via live chat for a manual check.

The minimum deposit on facai is ৳200 BDT when using bKash, Nagad, or Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported banks, the minimum is ৳500 BDT. There is no maximum deposit limit set by facai, though your mobile banking provider may impose their own daily transaction caps. facai does not charge any fee on deposits.

To withdraw to your Nagad wallet, log in to facai and navigate to the Cashier section, then select "Withdraw" and choose Nagad as your method. Enter the amount you wish to withdraw and your registered Nagad mobile number. Withdrawals to Nagad are processed within 1–6 hours during business hours. Your account must pass KYC verification and the withdrawal method must match the name on your facai account before the request is approved.

The minimum withdrawal amount on facai is ৳500 BDT regardless of the payment method selected. There is no maximum single withdrawal limit enforced by facai, but your mobile wallet provider (bKash, Nagad, Rocket) may have their own per-transaction limits. If you need to withdraw a larger amount, you may need to split it across multiple transactions or use a bank transfer option, which supports higher single amounts.

facai does not charge any platform-side fee on standard withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction fees in accordance with their standard rates. facai recommends checking your mobile banking provider's fee schedule before initiating a withdrawal so that you are not surprised by any deductions on the receiving end.

Yes — facai accepts deposits via Rocket (Dutch-Bangla Bank's mobile banking service) and Upay. Both methods follow the same process: select your preferred method in the Cashier, enter the deposit amount and your wallet number, complete the payment via your Rocket or Upay app, and confirm. Rocket and Upay deposits are typically processed within 1–5 minutes. The minimum deposit for both is ৳200 BDT.

To bet on BPL (Bangladesh Premier League) matches on facai, navigate to the Cricket section from the main menu. You will find all upcoming and live BPL fixtures listed with available markets — match winner, top batsman, total runs, over/under, and more. Select your market, enter your stake in BDT, review the odds, and confirm your bet. Live in-play betting is available for most BPL matches, with odds updating in real time as the match progresses.

Yes — facai offers a comprehensive live casino section powered by providers including Evolution Gaming and Ezugi. You can play live Baccarat, live Roulette, live Blackjack, live Teen Patti, and a variety of live game show titles with real dealers streamed in high definition. Live casino games are available 24/7 and accessible on both desktop and mobile. Minimum bet sizes vary by table and are displayed before you join.

facai is fully optimised for mobile play and works smoothly on Android and iOS devices through any modern browser — no app download is required. The mobile interface scales automatically for smaller screens, and all features including deposits, withdrawals, sports betting, and casino games are available on mobile. For the best experience, use a stable internet connection and an up-to-date version of Chrome or Safari on your device.

RTP (Return to Player) varies by individual slot title, but the majority of slots on facai — sourced from providers like Pragmatic Play, NetEnt, and Microgaming — carry RTPs between 94% and 97%. The specific RTP for any game is listed in the game's information or paytable screen, accessible from within the game lobby. facai only partners with certified providers whose games are independently audited for fairness and RNG integrity.

Many slot titles on facai offer a free-play or demo mode that allows you to try the game without wagering real money. Demo mode is a great way to learn game mechanics, understand paylines, and evaluate volatility before committing BDT. Note that demo mode winnings cannot be withdrawn — they are for practice only. Some games and all live casino titles require a real-money account balance to play.

facai offers a welcome bonus to newly registered players on their first deposit. The current offer details — including the bonus percentage, maximum bonus amount in BDT, and eligible games — are displayed on the promotions page after you log in. Welcome bonuses are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in to understand the conditions.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before the bonus balance — or winnings generated from it — can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before withdrawing. Different games contribute different percentages toward meeting the requirement — slots typically contribute 100% while live casino games may contribute less.

Yes — facai operates a tiered loyalty programme that rewards regular players with points for every real-money wager placed. As you accumulate points, you advance through loyalty tiers, unlocking benefits such as higher withdrawal limits, exclusive reload bonuses, dedicated account management, faster KYC processing, and invitations to special tournaments. Full details of the current tier structure and point conversion rates are available in the Promotions section of your account.

Whether bonus funds can be used for sports betting — including cricket — depends on the specific terms of the promotion you claimed. Some facai bonuses are valid across all product categories including cricket and sports betting, while others are restricted to casino games or slots only. Check the individual promotion's terms page within your account after claiming a bonus to confirm which products and bet types are eligible for wagering requirement purposes.

facai uses 256-bit SSL encryption on all transactions and player data, ensuring that your personal and financial information is protected at all times. The platform employs two-factor authentication (2FA), real-time fraud monitoring, and strict KYC procedures to prevent unauthorised account access. All games are sourced from certified providers with independently audited RNGs. facai is committed to fair play and transparent operations for all players across Bangladesh.

Online gambling regulation in Bangladesh is a complex and evolving area. facai operates as an international online entertainment platform and uses industry-standard security and fair-play practices. Players are individually responsible for understanding and complying with the laws applicable in their own jurisdiction. facai does not make specific claims regarding local licensing or regulatory approval from Bangladeshi government bodies, and players should make informed decisions before registering.

Two-factor authentication (2FA) adds an extra layer of security to your facai account by requiring a one-time code at login in addition to your password. To enable 2FA, go to Account Settings, select the Security tab, and follow the instructions to link your account to an authenticator app or your registered mobile number for SMS-based codes. facai strongly recommends enabling 2FA for all accounts, especially those with large balances or high transaction volumes.

The minimum age to register and play on facai is 21 years old. This age restriction applies to all forms of gameplay including casino games, sports betting, and live casino. facai enforces this policy through its mandatory KYC identity verification process. Any account found to belong to a person under 21 will be immediately suspended and any deposits will be refunded in accordance with facai's responsible gaming policy.

If you feel that gambling is negatively affecting your life, facai's self-exclusion tool allows you to block access to your account for a period of your choosing — from 6 months up to permanently. To activate self-exclusion, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. You can also request an immediate suspension by contacting the support team via 24/7 live chat. Once active, self-exclusion cannot be reversed until the agreed period has ended.